Every plan runs the same continuous loop — ad signals, supplier reorder drafts, and customer replies in your trained voice. The difference is how many stores you connect, how many platforms you watch, and how strict the tone guardrails have to be.
For a single founder running one store on one stack.
For brand teams running multiple stores with strict voice rules.
For agencies and multi-brand studios running lean teams at scale.
Same product surface — the rows below name the volume, the channels, and the branding controls you unlock at every tier.
| Feature | Solo$79/mo | Brand$249/mo | Studio$749/mo |
|---|---|---|---|
| Volume | |||
| Monthly replies included | 1,000 / mo | 6,000 / mo | Unlimited (fair-use) |
| Overage pricing | $0.18 per reply | $0.12 per reply | Included |
| Ad spend monitored per month | Up to $15k / mo | Up to $80k / mo | Up to $400k / mo |
| Channels | |||
| Store connections | 1 | 3 | 12 |
| Supplier reorder drafts per month | 20 / mo | 150 / mo | Unlimited |
| Help-desk channels | 1 channel | 3 channels (Gorgias, Zendesk, email) | Unlimited |
| Ad platforms watched | Meta or Google | Meta + Google + TikTok | Meta + Google + TikTok + Pinterest |
| Branding controls | |||
| Per-store voice profiles | 1 | 3 | 8 |
| Channel policy library | Amazon + Shopify basic | Amazon + Shopify + TikTok + Meta + Google | Full — including regulated categories |
| Full audit log retention | 30 days | 12 months | 24 months |
Tideline sits on top of the tools these teams already run — the loop starts drafting the moment a store connects and the voice profile lands.
“The overnight queue landed on day three. My mornings went from firefighting Amazon replies to approving them in fifteen minutes — same voice, same tone, no rewriting.”
“We used to spread ad ops, CX, and supplier reorders across three shared docs. Tideline runs the loop and only surfaces what our lead operator actually needs to look at.”
“The tone guardrails are the only reason this works. If it cannot match how we sound, it holds the reply for a human — which is exactly what we wanted from an agent.”
“Our TikTok Shop review queue and Amazon restock notes used to live in two inboxes. Tideline pulls them into one overnight digest and only pings me when a reorder P.O. is ready for sign-off.”
“It clears last week's underperforming ad sets before I open Meta, and the brief it sends into Meta Ads makes the audit trail actually defensible. My planner gets a clean weekly log.”
The five questions that come up on almost every first call, answered short — the same answers we give on the demo so pricing chat does not eat your trial week.
One short agent-and-ops note a fortnight — what we shipped, what we learnt, and what we'd build next. Reply to any note to drop off.
Notes from the operator · one card per post.
One inventory truth is not enough when every channel consumes stock at a different speed. Set channel-specific available-to-sell buffers, tie reorder points to real lead times, and run an exception loop that catches drift before a customer sees “out of stock.”
Margins usually do not disappear in one dramatic fee. Amazon, Shopify, and TikTok Shop each shave contribution through different marketplace fees, fulfillment, acquisition, returns, discounts, and operational leakage — then blended revenue hides the channel and SKU doing the damage. Here is the operator loop for finding it and stopping it.
You have seven days, Amazon has the audit trail, and the agent that auto-declines every claim is bleeding margin on shipments you already paid for. The three pieces of evidence that win an A-to-Z appeal — and why per-claim evidence shape beats a blanket auto-refund.
Onboarding is free and takes a week. Three of your real replies plus a tone preset is all the agent needs to start replying in your voice — you'll know which plan fits before the first invoice lands.